Customer care
Shipping Policy
Where we deliver, estimated delivery times and what to do if there is a problem with your delivery.
Last updated: September 2026
Thank you for shopping with Umay Fitness.
This Shipping Policy explains where we deliver, estimated delivery times and what to do if there is a problem with your delivery.
1. Delivery area
Umay Fitness currently delivers only to addresses within the United Kingdom.
Orders with delivery addresses outside the United Kingdom cannot currently be accepted.
2. Estimated delivery time
Our current estimated delivery time is:
3–6 business days
Delivery estimates begin after an order has been successfully confirmed and prepared for dispatch.
Business days normally exclude weekends and UK public holidays.
Delivery times are estimates rather than guaranteed delivery appointments.
Occasionally deliveries may be affected by circumstances outside our reasonable control, including courier disruption, severe weather, public holidays, unusually high order volumes or other transportation delays.
3. Order processing
Once your payment has been successfully completed, we will begin preparing your order.
You will receive an order confirmation using the contact information supplied during checkout.
When tracking information is available, it will be provided after dispatch.
4. Shipping costs
Any applicable delivery cost will be clearly displayed before you complete your purchase.
Customers will not be charged an undisclosed delivery fee after submitting an order.
5. Delivery address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully check:
- recipient name
- house/building number
- street
- city
- postcode
- contact information
before completing your order.
If you notice a mistake, contact us as soon as possible at:
We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
6. Tracking your order
Where tracking is available, tracking information will be provided after dispatch.
You can also visit:
Tracking information may take some time to become active after a parcel has first been registered with a carrier.
7. Delayed orders
If your order has not arrived within the expected delivery period, please check any tracking information provided to you.
If you still require assistance, contact:
Please include your order number.
8. Damaged parcels
Please inspect your delivery when it arrives.
If your treadmill or packaging appears damaged, please contact us promptly.
Where possible provide:
- order number
- photographs of the packaging
- photographs of the damaged product
- description of the problem
Email:
9. Incorrect items
If you receive an incorrect product, contact us promptly at:
We will review the issue and arrange an appropriate solution.
10. Lost orders
If tracking indicates that a shipment may be lost, please contact us.
We may need to investigate the shipment with the relevant delivery provider before determining the appropriate solution.
11. Contact
For delivery questions:
Website: